1. Do you offer shipping Australia-wide?
Yes, we offer shipping across Australia. Delivery times may vary depending on your location.
2. How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Shipping times vary, but most orders arrive within 3–7 business days after dispatch.
3. Do you offer international shipping?
We are working towards offering international shipping soon. Please stay tuned or contact us directly for special requests.
4. Can I return or exchange my product?
Due to the nature of our products, we do not accept returns or exchanges for change of mind. However, if your item arrives damaged or faulty, please contact us within 48 hours of receiving your order.
5. What if my product arrives damaged?
Please contact us with your order number and clear photos and video of the item, and we will arrange a replacement or solution as quickly as possible.
6.Can I cancel or change my order?
Orders may be cancelled or modified within a short window after purchase, provided they have not yet been processed or dispatched. As we aim to fulfil orders promptly, we recommend contacting us as soon as possible, and we will do our best to accommodate your request.
7. How should I store my oil?
To maintain freshness and potency, store your oil in a cool, dry place away from direct sunlight.
8. How long will the oil last?
Our oils are made with high-quality natural ingredients and are best used within 6–12 months after opening for optimal results.
9. Do you offer refunds?
Refunds are only offered in the case of damaged or incorrect items. We do not offer refunds for change of mind.
